What is Lean Six Sigma?

As a society we require the continuous development of technology, namely telecommunications and information technology. This gives rise to more educated people, state-of-the-art gadgets and sophisticated methodologies— a fact that serves as a challenging wave for organizations. The market requires organizations to continuously engage in process improvement. Organizations have two choices when facing this dilemma, either they play it safe and simply survive or they ride the challenging wave and outshine their competitors.

The standard of competency in today’s market: the output should be greater than the input. Success comes to the organization which has mastery over its resources; that they seem to multiply their inputs by constantly producing sought-after outputs. The effective use of resources means increasing revenue streams while decreased production costs, time and effort. This demand paved the way to the birth of Lean Six Sigma.

The idea of Lean Six Sigma started in 1950. Its components, Lean and Six Sigma, are then independent methodologies which promote speed of delivery and quality of goods, respectively. Many organizations, both public and private, found these methods helpful. However, the contemporary market necessitates that these two concepts work hand-in-hand. Thus, Lean Six Sigma was born.

Let’s dissect the two components of Lean Six Sigma to better understand this methodology.

Lean focuses on increasing the speed of delivery of the products or services to your customers. One of the best side effects – reduced customer wait time. This way, the goods or output will be of a quality that little or no modifications are needed. Therefore, the cost of production decreases and the revenue and the profit increases. However, the major drawback in the use of Lean method alone is that the focus is on how to increase the speed of delivery. Some organizations may be blinded by the production speed that the quality is sacrificed.

Six Sigma on the other hand, is focused on improving the quality of production. It is highly associated with Total Quality Management (TQM). TQM is an approach that considers customer satisfaction as a measure of the output’s quality. This management approach ensures that everything is excellent from the goods to the processes, and even the culture of the organization. Still, the use of the Six Sigma method has a major drawback. Alone it tends to make the organization so obsessed about quality that it may decapitate the production of goods. Striving for perfection, organizations might allot too much time in making the perfect plan that it nearly becomes unrealistic or even unattainable. Organizations that overlook the speed of delivery then realize that pure planning has been done and nothing has been accomplished.

Lean Six Sigma is the combination of the two brilliant concepts mentioned above – a balance between quality and speed of delivery. According to www.strongamericanow.org, Lean Six Sigma has been shown time and again to enable organizations to decrease production cost by up to 25% through eliminating wasted time and activities.

Lean Six Sigma is a tool organizations can use to provide high-quality goods plus a fast speed of delivery, which equals an overwhelmingly positive customer experience. Customer satisfaction leads to customer retention, which leads to customer loyalty.

Do not keep your customers waiting or sacrifice the quality of your product or services.

If you wish to learn more about this methodology, a book by Michael George entitled “What is Lean Six Sigma” (http://strongamericanow.org/about/lean-six-sigma) is a great introduction.

CEG Partners is experienced in consulting, executive recruiting and technical recruiting. Our recruiting practice includes – IT recruiting, IT staffing, Telecom staffing, as well as sourcing IT consultants for many of our clients. Our consulting practice includes – Program Management, Six Sigma (and Lean Six Sigma), LTE (Long Term Evolution), Customer Experience, Customer Retention, Process Improvement, Customer Loyalty, and Employee Surveys.

Please contact us for all your consulting and recruiting needs whether you are a job seeker or an employer.