Customers dislike long lines. Lean Six Sigma can help.






By: Mike Stafford, Managing Partner & Senior Consultant

No one likes to stand in long lines. As a customer we stand in lines all the time. Whether it’s in line to purchase a ticket at the movie theater, or “in line” online to purchase a concert ticket. And what’s worse than standing in line? Completing your purchase only to find out something is missing or the product doesn’t work as advertised. When that happens, yep, you get to go stand in line again.

Guess what? You just learned the basic concepts of Lean Six Sigma, a very effective process improvement methodology. When I mention that I’m a Six Sigma Master Black Belt, people’s eyes glaze over immediately afterward. You don’t have to be an expert to understand why this is important.

First, Lean focuses on increasing the speed of delivery of the products or services to your customers. One of the best side effects Read more Customers dislike long lines. Lean Six Sigma can help.

What is Lean Six Sigma?

As a society we require the continuous development of technology, namely telecommunications and information technology. This gives rise to more educated people, state-of-the-art gadgets and sophisticated methodologies— a fact that serves as a challenging wave for organizations. The market requires organizations to continuously engage in process improvement. Organizations have two choices when facing this dilemma, either Read more What is Lean Six Sigma?