By: Lou McAlister, Senior Consultant
In an upscale San Francisco eatery the other day, a member of the wait staff approached a table much like she had several others in the vicinity. She was upbeat, positive, pretty, and eager to do her job well. The patron couldn’t possibly have looked down on her anymore than he did, if he’d been on the Moon. He was surly, uncommunicative and rude.
Just over at another table, the same staffer approached the diners and was met with smiles and a pleasant greeting.
The situation was perfect for some observation and strategic eavesdropping.
At Mr. Rude Guy’s table, the diatribe was relentless. He wasn’t just being rude to Read more Not Interested in Others? Prepare to Fail.