Customers dislike long lines. Lean Six Sigma can help.

mike

 

 

 

 

By: Mike Stafford, Managing Partner & Senior Consultant

No one likes to stand in long lines. As a customer we stand in lines all the time. Whether it’s in line to purchase a ticket at the movie theater, or “in line” online to purchase a concert ticket. And what’s worse than standing in line? Completing your purchase only to find out something is missing or the product doesn’t work as advertised. When that happens, yep, you get to go stand in line again.

Guess what? You just learned the basic concepts of Lean Six Sigma, a very effective process improvement methodology. When I mention that I’m a Six Sigma Master Black Belt, people’s eyes glaze over immediately afterward. You don’t have to be an expert to understand why this is important.

First, Lean focuses on increasing the speed of delivery of the products or services to your customers. One of the best side effects Read more Customers dislike long lines. Lean Six Sigma can help.