Radiology Associates, P.A. teams with CEG Partners to improve the customer experience by listening to employees

Little Rock, Ark., February 6, 2012 – Radiology Associates, P.A. (RAPA) recently surveyed 150 of its employees with the help of consulting firm CEG Partners. The study revealed areas of strong performance as well as processes that could be streamlined. CEG Partners recommended changes to improve operational efficiency and increase employees’ satisfaction with their work environment.

Alicia Kunert, Chief Administrative Officer at RAPA, said “We were pleased to learn a few operational changes could make a big difference in customer satisfaction. Our business relies on referrals, not just from physicians but from patients as well. Our goal is for everyone who experiences the care and professionalism of RAPA to recommend us to their friends.”

“Research shows that employee satisfaction is often the greatest predictor of customer loyalty,” said Mike Stafford, Managing Partner of CEG Partners. “RAPA has first rate physicians and staff who demonstrate real care and concern for their patients. Their investment in improving customer facing processes positions them well for strong year over year growth.”

Radiology Associates, P.A. (RAPA) is the largest outpatient radiology provider in Arkansas. RAPA physicians deliver care at over 30 imaging centers, clinics and hospitals across the state.

CEG Partners is a Little Rock-based consulting firm specializing in measuring and changing businesses’ processes to improve the customer experience.