Keep Your Customers by Planning Ahead
With holiday season coming up you can guarantee that a good percentage of your customers have travel or vacation plans and their demands might differ at this time of year. Deadlines will be tighter and more restrictive, and their availability will be more limited. There is a high probability that they will also request expedited services with their holiday driven time constraints.
Be prepared to please them (and to keep them), start surveying your customers now. One place to start would be to have a link on your website that will take them to a short but specific questionnaire. You could also send an email out that has a link to your survey. Some important things to know about your customers are the following: